top of page
Top of Page

Compliments & Concerns

At Cultivate Financial, building strong and lasting relationships with clients is a priority. Your feedback plays an essential role in helping improve the way services are delivered. Whether you'd like to share a positive experience or raise a concern, this process makes it easy to reach out and be heard.

​​

​

Compliments

It's always appreciated when clients take the time to share when something has gone well. If you've received exceptional service or simply want to recognise a positive experience, you're encouraged to let us know. This feedback is shared internally to continue delivering service that reflects transparency, care and professionalism.

​​

​

Concerns

If you feel something hasn’t met your expectations, you're just as welcome to get in touch. Cultivate Financial has a process in place to address any concerns fairly and as quickly as possible.

​​

When lodging a concern by email or post, please include as much detail as you can so the issue can be understood and investigated efficiently.

​​

​

Need an Update?

If you've already submitted a concern and want to check its progress, you can get in touch at any time. Just reference your previous communication so it can be located and responded to promptly.

​​

​

Resolution Timeframes

  • You'll receive written confirmation of your complaint within 24 hours.

  • Most issues are resolved quickly, but if it’s still being reviewed after 30 days, an update will be provided explaining why and when a resolution is expected.

  • Once the investigation is complete, you'll receive the outcome in writing, along with the reasoning behind the decision.

​​

​

Taking It Further

If you're not satisfied with the outcome or haven't received a response within 30 days, you can contact the Australian Financial Complaints Authority (AFCA) for independent review:

​

​

Time limits may apply, so it’s best to act promptly or visit the AFCA website for guidance on timeframes that may affect your circumstances.

  • Facebook
  • Instagram
  • LinkedIn

Copyright © 2025 Cultivate Financial Pty Ltd.  ABN: 78 688 841 607. Credit Representative 570932 is authorised under Australian Credit Licence 389328

​

This page provides general information only and has been prepared without taking into account your objectives, financial situation or needs. We recommend that you consider whether it is appropriate for your circumstances and your full financial situation will need to be reviewed prior to acceptance of any offer or product. It does not constitute legal, tax or financial advice and you should always seek professional advice in relation to your individual circumstances.

bottom of page